Privacy Policy

Last updated: 27 July 2026

This Privacy Policy explains how Scale Studio collects, uses and protects your personal data when you use the scale-studio.online website.

1. DATA CONTROLLER

The controller of the personal data processed through this website is Scale Studio.

For questions regarding this Privacy Policy or the protection of your personal data, you can contact us at:

• Email: contact@scale-studio.online
• Website: scale-studio.online

2. WHAT DATA WE COLLECT

2.1. Data from the quote request form

When you submit the quote request form on the website, we may collect:

• name;
• email address;
• phone number, if provided;
• business or company name, if provided;
• information about the type of website or service you are interested in;
• information about your business, goals and requirements;
• approximate budget;
• preferred timeframe for starting the project;
• any additional information you choose to provide.

We use this information to:

• review your request;
• prepare a suitable proposal;
• contact you;
• provide information about our services;
• take steps at your request before entering into a contractual relationship.

We do not use this information for automated decision-making or profiling.

2.2. Vercel Web Analytics

The website may use Vercel Web Analytics to obtain aggregated information about website usage, such as:

• page visits;
• traffic sources;
• device or browser type;
• country or approximate region;
• website performance metrics.

Vercel Web Analytics does not use analytics cookies and does not create individual user profiles for the purposes of this website.

2.3. Google Analytics 4

With your consent, the website may use Google Analytics 4, provided by Google.

Google Analytics may collect:

• information about visited pages;
• information about interactions;
• technical information about your device;
• information about your browser;
• approximate geographical information.

Google Analytics is only activated after you have provided the relevant consent through the cookie settings.

Analytics data is used to help us understand how visitors use the website and to improve its content and user experience.

You can withdraw your consent at any time through the cookie settings.

2.4. Cloudflare Turnstile spam protection

The forms on the website use Cloudflare Turnstile to help protect the website from spam, automated submissions and malicious activity.

When checking whether a submission is legitimate, Cloudflare may process limited technical information, including:

• IP address;
• device information;
• browser information;
• technical interaction and security signals;
• the result of the verification used to protect the form against automated submissions.

This information is used solely for security purposes and to prevent abuse of the website.

Cloudflare Turnstile is not used for advertising or marketing profiling.

3. LEGAL BASIS FOR PROCESSING

We process personal data on the following legal bases:

• your consent — for Google Analytics and other optional analytics technologies;
• taking steps at your request before entering into a contract — when you submit a quote request;
• our legitimate interest — when necessary to protect the website, prevent spam and abuse, maintain security and improve our services;
• compliance with legal obligations, where applicable.

4. COOKIES AND LOCAL STORAGE

The website may use:

• strictly necessary technologies required for the operation and security of the website;
• local storage in the browser to remember your cookie preferences;
• analytics cookies for Google Analytics only after your consent.

Vercel Web Analytics does not require analytics cookies.

You can manage your preferences through the cookie settings available on the website.

For more information, please see our Cookie Policy.

5. RECIPIENTS OF PERSONAL DATA

To operate the website and provide our services, we may use third-party service providers, including:

• Vercel — website hosting and infrastructure;
• Google — Google Analytics, where you have provided consent;
• Cloudflare — protection against spam and automated submissions;
• email and communication service providers necessary for processing and responding to enquiries.

These service providers may process limited information on our behalf or in connection with the services they provide.

We do not sell or rent your personal data to third parties.

6. TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA

Some of the service providers we use may process information outside the European Economic Area.

Where applicable, such transfers are carried out using appropriate safeguards in accordance with applicable data protection legislation.

7. RETENTION PERIODS

We retain personal data only for as long as necessary for the purposes for which it was collected.

In particular:

• data from quote requests may be retained for up to 24 months after our last communication;
• data relating to an active project or contractual relationship may be retained for the period required for the performance of the contract and applicable legal obligations;
• Google Analytics data is retained according to the retention settings configured in Google Analytics;
• technical security information may be retained for the period necessary to protect the website and prevent abuse.

Where there is no longer a legal or business reason to retain personal data, it will be deleted or anonymised.

8. YOUR RIGHTS

Under applicable data protection legislation, you may have the right to:

• obtain information about whether we process your personal data;
• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of your personal data;
• request restriction of processing;
• object to processing in certain circumstances;
• withdraw your consent at any time where processing is based on consent;
• request data portability where applicable;
• lodge a complaint with the competent supervisory authority.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise your rights, contact us at:
contact@scale-studio.online

We may request additional information where necessary to verify your identity and protect your personal data.

9. RIGHT TO LODGE A COMPLAINT

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with:

Commission for Personal Data Protection

Website: cpdp.bg

Address:
2 Prof. Tsvetan Lazarov Blvd.
Sofia 1592
Bulgaria

10. SECURITY

We apply reasonable technical and organisational measures to protect personal data against:

• unauthorised access;
• loss;
• unauthorised use;
• alteration;
• disclosure;
• destruction.

However, no system for transmitting or storing information on the internet can guarantee absolute security.

11. LINKS TO OTHER WEBSITES

The website may contain links to external websites.

Scale Studio is not responsible for the content, privacy practices or processing of personal data carried out by third-party websites.

We recommend reviewing the privacy policy of each external website you visit.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time due to changes in the website, the services we provide or applicable legislation.

When we make significant changes, we will publish the updated version on this page and update the “Last updated” date.

13. CONTACT

For questions regarding this Privacy Policy or the processing of your personal data, you can contact us at:

• Scale Studio
• Email: contact@scale-studio.online
• Website: scale-studio.online